Around this time last year I spent many hours researching infant car seats and travel systems. I'm very persnickety about such things, so you can bet that I scrutinized just about everything about all the available models. For the most part, I didn't worry about customer service although it was certainly something that I considered. The brands I was primarily interested in I knew first hand how their customer service was and figured that I wouldn't have much of a problem if an issue should arise with the product.
Graco is usually very good about handling issues with their products, but they can take a while when it comes to sending out a replacement. Britax has decent and very knowledgeable customer service, but their process to have an item replaced can at times leave much to be desired. An experience with a certain review product
comes to mind. Baby Trend's service department has never particularly impressed me and Chicco was a total unknown. All I knew about Chicco was I never had a single issue with an umbrella stroller that I had from them for Ellie. In fact, the stroller handled so nicely that we were able to use it with Ellie on our trip to Washington D.C. last year when she was 5 1/2. The stroller is ready and waiting to be used with Katie, too.
replacing Katie's seat
and have even arranged for the old one to be picked up two days after the first one is delivered. I'm very impressed with their customer service. Clearly they get that I have a small baby and are making this situation as easy for me as possible. Britax could take a lesson from them. They expect parents of small babies to take their defective products to a shipping location. I can tell you that it's not fun trying to maneuver a baby in a stroller with a big box to ship something back at the UPS store.