Thursday, March 6, 2014

Headache for the week

I'm at the point where I just frustrated and fed up when it comes to the hassle I've had to go through to get the double stroller I want in the color I wanted.  I had a merchandise credit gift card for Buy Buy Baby and on Monday night I tried to place my order online only to find that the card won't work for online orders.  Tuesday I went into the the store with Katie, confirmed that the stroller was what I wanted and had them order it for me in black since they don't carry that color in the store.  What they do carry is an ugly grey that I didn't like at all.  I was in the store for over an hour and a nice chunk of that time was spent trying to get the order placed and then trying to get everything processed so I could check out.

I thought once I got past the painful order process that everything would go smoothly from there.  Only today, when the stroller was delivered I noticed that the picture on the outside of the box was of the ugly gray that I could have picked up in the store on Tuesday morning.  So I check my invoice and it says black so I opened the box, took a peek at the upholstery and confirmed that they sent me the wrong color.  Ugh!

I ended up having to call customer service and after a somewhat lengthy wait on their queue I was able to get the issue addressed.  So now I have to wait and see if they send the right color this time around. I'm not feeling very confident despite the fact that I had the customer service rep add special instructions to my order that the person packing it needs to confirm that the color is correct.

Anyway, I'm reminded of why I can't stand Bed Bath and Beyond.  It's one of those stores that just frustrates me and I do my best to avoid them at all costs.  Their baby store seems to be every bit as frustrating.  I mentioned to Bryan the other night that I thought it was very telling after my experience on Tuesday that I found myself wishing that I was at a Babies R Us while I was in the store.  It's another store that I loathe to visit, but I'd happily go there if given a choice between going there or Buy Buy Baby.  All I can say is thank God for and their awesome selection of baby products and their equally awesome Amazon Mom program that allows me to do free returns for items that I decide I don't want.

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