tag:blogger.com,1999:blog-4335127253206802038.post8247253026093839306..comments2023-05-30T05:21:42.653-04:00Comments on Karen's Adventures in Mommyland: My Letter to ElectroluxKarenhttp://www.blogger.com/profile/08353696433987975754noreply@blogger.comBlogger16125tag:blogger.com,1999:blog-4335127253206802038.post-66978128296018768242016-04-04T18:07:22.098-04:002016-04-04T18:07:22.098-04:00I'm having the same problem with it ripping an...I'm having the same problem with it ripping and burning my clothes. Called Electrolux today and spoke to two people who told me that since it's no longer under warranty and that they don't have documentation that this is a known problem with manufacturing that I can pay for service and parts. Woopee! Because I haven't already spent enough on the machine or replacing ruined items.....Aprilhttps://www.blogger.com/profile/07259424713703636122noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-56540530497300613212016-03-28T11:34:04.854-04:002016-03-28T11:34:04.854-04:00We are having the exact same problem. Finally got...We are having the exact same problem. Finally got the part replaced at our cost and its happening again.Janellehttps://www.blogger.com/profile/02242429501922150380noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-73767078963140903922014-02-24T16:43:48.798-05:002014-02-24T16:43:48.798-05:00I have the same problem and after it has ruined al...I have the same problem and after it has ruined all our clothing it is making a very loud noise and has not heat. This is crazy! I am surprised so many others are having the same issue! I have not heard about a class action suit I just thought I would replace the vent. I assumed the guys that installed didn't remove the plastic and it got burnt into the metal causing all the problems. Now, i'm not sure what I should do. I don't think it is worth the repairs?!Janicehttps://www.blogger.com/profile/01668140260326188276noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-3612207510692883782013-08-12T11:59:06.535-04:002013-08-12T11:59:06.535-04:00I didn't get a favorable resolution. It took ...I didn't get a favorable resolution. It took me posting a comment on their Facebook page to get any kind of a response from them. Chris Polk at Electrolux is who handled my complaints. They were willing to replace the back grate until I told them I had an extended warranty. They did send me a check to cover a small percentage (less than 10% of the total losses) of the clothing that was damaged. They have dismal customer service and I tell everyone to steer clear of them. <br /><br />For now, I babysit the dryer (only run it when I'm home) and I don't put anything polyester in it. I've had the back grate replaced four times and had the thermostat adjusted a couple of times, too. Nothing seems to make it better. It's just a bad design. I've had many people contact me and tell me about how this dryer has caused a fire in their house.Karenhttps://www.blogger.com/profile/08353696433987975754noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-43639046314474757422013-08-12T11:43:53.050-04:002013-08-12T11:43:53.050-04:00DID YOU EVER GET A RESOLUTION TO THIS LETTER? I AM...DID YOU EVER GET A RESOLUTION TO THIS LETTER? I AM HAVING ISSUES WITH AN ELECTROLUX DRYER TWISTING AND TEARING MY CLOTHES BY PINCHING THEM BETWEEN THE SPINNING DRUM AND THE NON-MOVING WALLS. I HAVE SENT THEM TO EMAILS, AND HAVE YET TO GET A RESPONSE OF ANY KIND.pitbullsaviorhttps://www.blogger.com/profile/11644965203869623076noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-37882462075762480922013-03-20T22:27:07.464-04:002013-03-20T22:27:07.464-04:00Wow wow!!!I had my $300 linen set ruined which was...Wow wow!!!I had my $300 linen set ruined which was actually my baby present from my husband,and also a brand new stuning holiday dress and a few more clothes which were ruined...Anonymoushttps://www.blogger.com/profile/02523531453224370575noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-49275022255745597862012-07-30T15:28:00.085-04:002012-07-30T15:28:00.085-04:00Reading your letter made me feel like you were wri...Reading your letter made me feel like you were writing about my situation. I too spent a small fortune on this dryer & washing machine (don't get me started on that)<br />I've had clothes, favorite blankets, king size comforter etc... ruined! <br />There is a class action suit filed against Electrolux for these same problems.Anonymoushttps://www.blogger.com/profile/09866714819408764985noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-47376434658788797192011-02-04T11:03:55.231-05:002011-02-04T11:03:55.231-05:00Beth, I have yet to receive a response from Electr...Beth, I have yet to receive a response from Electrolux and it has been two months since I contacted them. I think I will have to send a letter to them registered mail and also post this letter up on Planet Feedback. The grate on the back of our dryer has been replaced since mid-December and already the dryer is melting things. I now hang all polyester on a drying rack (major annoyance) instead of using the dryer. We've had a few instances where a polyester article has slipped into the dryer by accident and right away our new grate developed new melted residue. After Lisa commented on this post I have since made it a point to not run our dryer when we will not be home or will be sleeping. I don't trust the dryer at all.Karenhttps://www.blogger.com/profile/08353696433987975754noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-60616505655174779762011-02-04T10:27:46.027-05:002011-02-04T10:27:46.027-05:00Karen, Please post if and when you receive a respo...Karen, Please post if and when you receive a response from Electrolux. We are currently having the same issue with our 6 month old Electrolux dryer. It's leaving those nasty honeycomb shaped burn marks on everthing with polyester and black goo on all else! I am afraid to use it now. Electrolux needs to recall this safety hazard!Anonymoushttps://www.blogger.com/profile/06516899129368734255noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-75476096015355047442011-01-04T16:08:46.010-05:002011-01-04T16:08:46.010-05:00Lisa, I'm so sorry your dryer caused a fire in...Lisa, I'm so sorry your dryer caused a fire in your home. It's really something I worry about with this dryer. Interestingly enough, I sent the letter you see here to Electrolux 32 days ago and I have yet to get a response from them. The vent was replaced by Lowes and already it is melting clothes and the grate is turning black. I had kept all polyester out of the dryer for several weeks, but a pair of sweatpants managed to get into the dryer and the grate is once again black. It's just very frustrating, and incredibly annoying that the company doesn't seem to care one bit. Ignoring a problem won't make it go away.Karenhttps://www.blogger.com/profile/08353696433987975754noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-13667943649797141142011-01-04T15:50:43.746-05:002011-01-04T15:50:43.746-05:00My Kenmore Electrolux dryer caused a house fire fo...My Kenmore Electrolux dryer caused a house fire for us on Dec. 22nd. We will be out of our home for 3 months. What kills me is that the insurance investigator said that Electrolux consistently manufacturers faulty dryers! I shutter to think how angry I would be if one of my children were hurt in the fire...or worse...I'm truly so angry. But, oddly, I can find little about this on the internet (?) Where is corporate responsibility these days?Lisa Brownhttps://www.blogger.com/profile/03295170165895704660noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-18664527949898529012010-12-04T18:53:32.468-05:002010-12-04T18:53:32.468-05:00Wow, I thought our problems with the Bosch dishwas...Wow, I thought our problems with the Bosch dishwasher were bad. It has wrecked a bunch of glasses because of etching, but nothing like the damage you're experiencing here. Our Electrolux vacuum works wonderfully, but it's also over 30 years old. What we're beginning to realize is that even formerly reliable companies aren't so reliable since they've started shipping the work off to Mexico, China, etc.Lizhttps://www.blogger.com/profile/05127202199834183627noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-80130574960122692010-12-03T16:31:13.192-05:002010-12-03T16:31:13.192-05:00Oh, My! I read Cam's post and came over to re...Oh, My! I read Cam's post and came over to read the whole article. I am totally stunned. My mom has used electrolux vacuums for years and never had any trouble with them. I am so surprised that their dryer would be that awful. (((hugs))) You're right if this is a common problem they should recall their product and have their engineers figure out what's going on. It's definitely a fire hazard. The whole ordeal sounds so frustrating. Makes me glad that we don't own a washer and dryer.Deltaflutehttps://www.blogger.com/profile/00489950329698009256noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-87364416130920198582010-12-03T12:18:29.906-05:002010-12-03T12:18:29.906-05:00What a nightmare! We bought an ancient washer and...What a nightmare! We bought an ancient washer and dryer of craig's list for $100 (combined) and it sounds like it works better than this and that is just wrong (with ours I really did expect something to be wrong with it at first)! But when you buy something high quality like that it should definitely work. I hope electrolux makes this right. <br /><br />I posted about your post because I definitely think people who are thinking of buying one of these should read this. I'm sorry you went through this. Especially the lovey part. That's so upsetting!Cammie Dianehttps://www.blogger.com/profile/07137080807945525006noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-37066628545696445022010-12-03T11:51:13.293-05:002010-12-03T11:51:13.293-05:00Cass-I will certainly update with the result of th...Cass-I will certainly update with the result of their response. I would avoid Electrolux like the plague. We had a Whirlpool stove and it was terrible. We did a lot of research and purchased a Kenmore when we moved to this house three years ago. I have been incredibly happy with it and would recommend it to others looking for a stove. Our stove is gas, as is our dryer. I know my parents have a GE smooth surface cooktop and they are happy with it but have had some issues with the oven portion not having the thermostat adjusted properly. Good luck in your stove search and please google any appliance you want and the word problems or what ever issue you might imagine could happen and see what comes up. I for one, would never have thought to google Electrolux dryer melting/burning clothes.Karenhttps://www.blogger.com/profile/08353696433987975754noreply@blogger.comtag:blogger.com,1999:blog-4335127253206802038.post-78133029318523979922010-12-03T11:44:24.339-05:002010-12-03T11:44:24.339-05:00How terrible! I was looking at their stove and suc...How terrible! I was looking at their stove and such and was told by the person at Lowe's to avoid them at all costs because so many people have complained about practically every product they have on the market. I am curious about how all of this ends up. I hope you post an update once you've heard back from them.Cassidyhttps://www.blogger.com/profile/00550847149908532903noreply@blogger.com